Privacy Policy
PRIVACY POLICY
AREEM EVENT MANAGEMENT
A Complete Event Management Company
Effective Date: 15.02.2018
Company: AREEM GROUP
Website: www.areem.in
Email: info@areem.in
Contact: 9830810742 / 7980801342
Location: Sonarpur, Kolkata – 700150
AREEM Event Management (“AREEM”, “we”, “us”, “our” or “Company”) respects the privacy of its clients, customers, guests, employees, artists, vendors and other persons whose information we receive in connection with our services.
This Privacy Policy explains how AREEM may collect, use, store, disclose and protect personal information when providing event management, entertainment, production, creative, administrative, business and related services.
By engaging AREEM, submitting information to us, using our website or communicating with us regarding our services, you acknowledge this Privacy Policy to the extent permitted by applicable law.
- SERVICES COVERED BY THIS PRIVACY POLICY
This Privacy Policy applies to information collected in connection with services including, but not limited to:
EVENT SERVICES
– Pre-Wedding Events
– Weddings
– Bridal Showers
– Baby Showers
– Rice Ceremony / Annaprashan
– Birthday Celebrations
– Marriage Anniversaries
– Corporate Events
– Shows & Entertainment
– Orchestra
– Dance Shows
– DJ Parties
– Other Shows
– Funeral / Memorial Services
EVENT PRODUCTION & SUPPORT
– Decoration
– Catering
– Food Service
– Camera Services
– Photography
– Videography
– Choreography
– Show & Entertainment
– Makeup
– Purohit / Priest Services
– Audio-Visual Services
– Office Services
– Design & Printing
– Recognition Items
– Equipment
– Transportation
– Postage & Shipping
– Miscellaneous Services
BUSINESS & PROFESSIONAL SERVICES
– Company Development
– Software Development
– Office Administrative Services
– Company Project Development
– Bank-related / Bank-authorized services
– RERA-related support/services
– Fire-related support/services
- 2. INFORMATION WE MAY COLLECT
Depending upon the service, AREEM may collect information such as:
- BASIC CLIENT INFORMATION
– Name
– Address
– Mobile number
– Email address
– Company/organization name
– Designation
– Billing information
– Communication details
- EVENT INFORMATION
We may collect:
– Event type
– Event date
– Event time
– Event venue
– Number of guests
– Event requirements
– Decoration preferences
– Catering requirements
– Entertainment requirements
– Photography/videography requirements
– Transportation requirements
– Special instructions
– Other information necessary to organize the event
- PAYMENT INFORMATION
For billing and payment administration, we may collect information such as:
– Payment amount
– Payment date
– Transaction/reference number
– Invoice details
– Billing information
– Payment status
Where payment is processed through a third-party payment provider, that provider may separately process payment information according to its own privacy policy.
AREEM should not require clients to provide unnecessary passwords, PINs, CVVs or other confidential banking credentials.
- PHOTOGRAPHY & VIDEOGRAPHY INFORMATION
For events involving photography or videography, images and recordings may contain:
– Client photographs
– Guest photographs
– Video recordings
– Audio recordings
– Event activities
– Performances
– Speeches
– Interviews
– Behind-the-scenes content
Where appropriate, AREEM may inform clients about photography/videography arrangements.
Clients should inform AREEM in advance if particular individuals, children, guests or sensitive portions of an event should not be photographed or recorded, subject to practical limitations and applicable law.
- INFORMATION ABOUT CHILDREN
Some AREEM services may involve children, including:
– Dance shows
– Family events
– Baby showers
– Birthday events
– Wedding functions
– Entertainment programs
Where information or photographs involving children are collected, AREEM will handle such information with appropriate care.
Parents or lawful guardians may contact AREEM regarding concerns about the use of a child’s personal information or photograph.
- INFORMATION FOR CORPORATE EVENTS
For corporate clients, AREEM may process:
– Employee names
– Guest lists
– Designations
– Company information
– Event schedules
– Contact information
– Seating information
– Presentation materials
– Branding materials
– Photographs and videos
– Other information necessary for event execution
Corporate clients are responsible for ensuring that information supplied to AREEM may lawfully be shared for the relevant event.
- INFORMATION FOR FUNERAL / MEMORIAL SERVICES
Funeral and memorial arrangements may require sensitive personal and family information.
AREEM will use such information only to the extent reasonably necessary to provide the requested service, coordinate arrangements and communicate with authorized persons.
AREEM will treat information relating to funeral and memorial services with appropriate dignity and confidentiality.
- HOW WE USE PERSONAL INFORMATION
AREEM may use personal information to:
- Respond to enquiries.
- Prepare quotations.
- Confirm bookings.
- Plan and manage events.
- Coordinate vendors and service providers.
- Arrange decoration.
- Arrange catering and food services.
- Arrange photography and videography.
- Arrange entertainment and artists.
- Arrange transportation.
- Arrange equipment.
- Prepare designs and printed materials.
- Process invoices and payments.
- Provide customer support.
- Manage contracts and agreements.
- Communicate event/project updates.
- Provide office or administrative services.
- Develop software or business projects where contracted.
- Coordinate authorized bank-related services where applicable.
- Coordinate RERA-related services where applicable.
- Coordinate fire-related services where applicable.
- Comply with applicable legal requirements.
- Protect our clients, employees, vendors and property.
- Maintain business records.
- Improve our services.
- EVENT COMMUNICATION
AREEM may contact the Client through:
– Phone calls
– SMS
– Written communication
– Other communication methods provided by the Client
Communications may relate to:
– Quotations
– Booking confirmation
– Payment reminders
– Event schedules
– Design approvals
– Vendor coordination
– Event changes
– Service updates
– Project updates
– Customer support
- SHARING INFORMATION WITH SERVICE PROVIDERS
Event management frequently requires AREEM to coordinate with third parties.
Where necessary, relevant information may be shared with:
– Decorators
– Caterers
– Photographers
– Videographers
– Makeup artists
– Choreographers
– Artists
– DJs
– Orchestra teams
– Purohits/priests
– Transport providers
– Equipment suppliers
– Printing vendors
– Designers
– Technical teams
– Hotels/venues
– Security providers
– Couriers
– Software/technology service providers
AREEM will seek to share only information reasonably necessary for the relevant service.
- BANK-RELATED SERVICES
Where AREEM provides or coordinates bank-related or bank-authorized services, information may be shared with the relevant bank or financial institution when necessary and authorized.
Such information may include:
– Name
– Contact information
– Application-related information
– Documents required by the relevant institution
– Financial information required for the relevant service
AREEM will not guarantee the approval of any financial product.
Clients should provide financial documents only through appropriate and authorized channels.
AREEM will not knowingly request unnecessary banking passwords, PINs, CVVs or OTPs.
- RERA-RELATED SERVICES
Where AREEM provides RERA-related support or coordination, relevant information and documents may be processed for the agreed service.
Information may be shared with:
– The Client’s authorized representatives
– Relevant professionals
– Appropriate authorities
– Other service providers involved in the agreed work
Only information reasonably necessary for the relevant service should be provided.
- FIRE-RELATED SERVICES
Where AREEM assists with fire-related documentation, coordination or support, information may be provided to appropriate authorities, professionals, venue representatives or service providers where necessary.
The handling of such information will depend upon the requirements of the particular service and applicable law.
- DESIGN, PRINTING & CREATIVE MATERIAL
Clients may provide AREEM with:
– Names
– Photographs
– Logos
– Invitations
– Addresses
– Contact information
– Company information
– Event information
– Other creative content
Such information may be processed to produce:
– Invitations
– Posters
– Banners
– Flyers
– Brochures
– Certificates
– Awards
– Digital creative’s
– Event materials
– Other agreed designs
Clients are responsible for ensuring that they have the appropriate rights or permission to provide third-party photographs, logos, trademarks or other copyrighted materials.
- SOFTWARE DEVELOPMENT & PROJECT SERVICES
For software development, company development or project development services, AREEM may process:
– Client/company information
– Project requirements
– Login/access information where legitimately necessary
– Technical information
– Business documents
– Project files
– Content
– Contact information
Access credentials should be shared only where necessary and through an appropriate secure method.
AREEM will not intentionally use client credentials for purposes unrelated to the agreed service.
- LEGAL BASIS / PERMITTED PURPOSES
Depending on the circumstances and applicable law, AREEM may process personal information where:
– The Client has provided consent;
– Processing is necessary to provide a requested service;
– Processing is necessary to perform a contract;
– Processing is necessary for legitimate business purposes;
– Processing is required by law;
– Processing is necessary to protect rights, safety or property;
– Processing is otherwise permitted under applicable law.
- PHOTOGRAPHY & PROMOTIONAL USE
AREEM may wish to use selected event photographs, videos or creative work for:
– Website portfolio
– Social media
– Advertising
– Promotional materials
– Company presentations
– Marketing campaigns
AREEM will seek appropriate permission or rely on another lawful basis where required.
Clients may contact AREEM to communicate objections or restrictions regarding promotional use.
For sensitive events, including funeral/memorial services, AREEM should obtain specific permission before using related photographs or recordings for promotional purposes.
- CLIENT CONFIDENTIALITY
AREEM understands that clients may share private information while planning an event or project.
We will take reasonable steps to keep confidential information protected and use it only for legitimate business, service or legal purposes.
However, information may be disclosed where:
– Required by law;
– Required by a competent authority;
– Necessary to provide the agreed service;
– Necessary to protect safety or property;
– Required to enforce a contract;
– The Client has authorized disclosure.
- DATA SECURITY
AREEM will take reasonable organizational and technical measures to protect personal information against:
– Unauthorized access
– Unauthorized disclosure
– Loss
– Misuse
– Alteration
– Destruction
However, no electronic storage, communication system or internet transmission can be guaranteed to be completely secure.
Clients should avoid sending highly sensitive information through unsecured communication channels unless necessary.
- DATA RETENTION
AREEM may retain information for as long as reasonably necessary for:
– Providing services
– Maintaining business records
– Accounting
– Taxation
– Contracts
– Legal compliance
– Dispute resolution
– Customer support
– Legitimate business purposes
When information is no longer reasonably required, AREEM may delete, anonymise or securely dispose of it, subject to applicable legal and business record requirements.
- THIRD-PARTY SERVICES
AREEM may use third-party platforms and service providers for:
– Payments
– Hosting
– Cloud storage
– Communication
– Photography
– Videography
– Transportation
– Catering
– Printing
– Software
– Event production
– Other services
Third-party providers may have their own privacy policies and terms.
AREEM is not responsible for the independent privacy practices of third parties outside AREEM’s reasonable control.
- WEBSITE & ONLINE SERVICES
When you visit www.areem.in or communicate with AREEM online, certain technical information may be collected automatically by the website or its service providers.
This may include:
– IP address
– Browser type
– Device information
– Operating system
– Pages visited
– General usage information
– Cookies or similar technologies, where used
Such information may be used for website operation, security, analytics and service improvement.
- COOKIES
The AREEM website may use cookies or similar technologies where applicable.
Cookies may help with:
– Website functionality
– Preferences
– Security
– Analytics
– Performance
– Improving user experience
Users may be able to control cookies through their browser settings, although disabling certain cookies may affect website functionality.
- SOCIAL MEDIA
AREEM may maintain social media profiles and may receive information when clients interact with our social media pages.
Social media platforms operate independently and have their own privacy policies.
Clients should review the privacy settings and policies of the relevant platform.
- CLIENT RESPONSIBILITY
The Client is responsible for ensuring that information supplied to AREEM is:
– Accurate
– Complete
– Lawfully obtained
– Relevant to the service
The Client should notify AREEM if important information changes.
The Client should not provide unnecessary personal information belonging to another person without appropriate authority or permission.
- ACCESS TO PERSONAL INFORMATION
Subject to applicable law, a Client may contact AREEM to ask about personal information held by AREEM.
Where legally applicable, the Client may request:
– Access to relevant personal information;
– Correction of inaccurate information;
– Updating of information;
– Deletion where legally permitted;
– Withdrawal of consent where applicable;
– Other rights available under applicable law.
AREEM may need to verify the identity of the requester before processing such a request.
- WITHDRAWAL OF CONSENT
Where processing is based on consent, the Client may withdraw consent by contacting AREEM, subject to applicable law.
Withdrawal of consent may not affect processing that was already lawfully completed before withdrawal.
If the requested information is necessary to provide a particular service, withdrawal may affect AREEM’s ability to continue that service.
- MARKETING COMMUNICATIONS
AREEM may send information about its services, offers, events or business activities where permitted by applicable law.
Clients may request that marketing communications be stopped.
Service-related communications, such as booking confirmations, invoices, event updates and payment notices, may continue where necessary.
- DATA RELATING TO GUESTS
When the Client provides AREEM with guest lists, invitations, phone numbers, photographs or other guest information, the Client should ensure that the information has been collected and shared lawfully.
AREEM will use guest information only for legitimate purposes connected with the agreed event or service, unless otherwise permitted or required by law.
- DATA BREACH / SECURITY INCIDENT
If AREEM becomes aware of a security incident involving personal information, AREEM will take reasonable steps to investigate, contain and address the incident and make any notification required by applicable law.
- CHILDREN’S INFORMATION
Where services involve children, parents or lawful guardians should provide information on behalf of the child where required.
AREEM will not knowingly use children’s personal information for unrelated purposes.
Parents or lawful guardians may contact AREEM regarding concerns about information relating to a child.
- SENSITIVE INFORMATION
Some services may involve information that is more private or sensitive in nature.
Clients should provide only information reasonably necessary for the service.
AREEM will take reasonable steps to handle such information appropriately and in accordance with applicable law.
- FUNERAL & MEMORIAL PRIVACY
Information relating to funeral or memorial arrangements may be particularly private.
AREEM will use such information only for legitimate service, coordination, administrative and legal purposes.
AREEM will treat funeral-related photographs, videos and family information with appropriate sensitivity.
- EMPLOYEE & STAFF INFORMATION
AREEM may process personal information relating to employees, temporary staff, artists, technicians and other personnel for:
– Work allocation
– Payroll/administration
– Event management
– Scheduling
– Communication
– Safety
– Legal compliance
– Vendor coordination
- VENDOR INFORMATION
AREEM may maintain information relating to vendors and suppliers, including:
– Name
– Business details
– Contact information
– Payment information
– Service records
– Contracts
– Performance-related administrative records
Such information may be used for legitimate business operations.
- INTERNATIONAL TRANSFERS
If a third-party service provider or technology platform processes information outside India, information may be transferred or processed outside India where permitted by applicable law.
AREEM will take reasonable steps to use appropriate service providers and safeguards.
- PRIVACY OF CORPORATE & BUSINESS INFORMATION
Business information supplied by corporate clients may include confidential commercial information.
AREEM will use such information for the agreed service and legitimate business purposes and will take reasonable measures to prevent unauthorized disclosure.
- DATA OF AUTHORIZED REPRESENTATIVES
Where a Client appoints another person to communicate with AREEM, AREEM may collect that representative:
– Name
– Contact number
– Designation
– Communication records
– Authorization details
AREEM may rely on reasonable confirmation of authority when communicating with an authorized representative.
- CHANGES TO THIS PRIVACY POLICY
AREEM may update this Privacy Policy from time to time to reflect:
– Changes in services
– Changes in technology
– Changes in business practices
– Changes in applicable law
– Improvements to privacy practices
The updated version may be published on the AREEM website or otherwise communicated where appropriate.
- CLIENT QUESTIONS & PRIVACY REQUESTS
For privacy-related questions, requests or concerns please contact:
AREEM GROUP
Website: www.areem.in
Phone: 9830810742 / 7980801342
Email: info@areem.in
Address: Sonarpur, Kolkata – 700150
Please include sufficient information to help AREEM identify the relevant client, event, project or information involved.
- PRIVACY POLICY ACCEPTANCE
By engaging AREEM Event Management or providing personal information for the purpose of obtaining our services, the Client acknowledges that they have read and understood this Privacy Policy.
Where specific consent is legally required for a particular activity, AREEM will seek such consent separately where appropriate.
CLIENT ACKNOWLEDGEMENT
Client Name: _____________
Event / Project: ___________
Event Date: _________